In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 2025 - 09:15 EDT
Scheduled - Please be advised that the email domains @ncr.com will be retired in favor of @ncrvoyix.com
The new support email address is: customercare@ncrvoyix.com. All other email addresses will end with @ncrvoyix.com. Please use this address for all future support inquiries. For immediate assistance, our 24/7 support line is available at 877-270-3475.
Thank you for your attention.
Jul 16, 202509:15 - Aug 13, 202509:15 EDT
Customer Care Line Available
Operational
Aloha Cloud by NCR Voyix
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Operational
Silver Essentials Application by NCR Voyix
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Operational
Aloha Cloud Back Office by NCR Voyix
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Operational
Resolved -
This incident has been resolved.
Jul 18, 10:38 EDT
Monitoring -
We are seeing occasional and intermittent performance issues with the Back Office system. Symptoms may include slow reporting, slow updates to the POS Transactions page and Online order delivery.
The issue is under active investigation by the dev team and they are working toward a resolution.
Apr 25, 11:30 EDT
Jul 17, 2025
No incidents reported.
Jul 16, 2025
Unresolved incident: Email domain change from @ncr.com to @ncrvoyix.com.