Identified - This incident is only affecting a subset of clients.
The issue has been identified and we are working with our vendor to get resolution.
We apologize for any inconvenience and are working to restore full functionality.
Nov 14, 2025 - 19:30 EST
Investigating - We are aware of an issue with our POS getting frozen when attempting to complete a CC transaction. We are working to resolve this issue as quickly as possible.
We apologize for any inconvenience this service disruption may have caused. If you experience any related issues, please contact us at 877-270-3475.
Nov 14, 2025 - 14:24 EST
Customer Care Line Available
Operational
Aloha Cloud by NCR Voyix
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Degraded Performance
Silver Essentials Application by NCR Voyix
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Degraded Performance
Aloha Cloud Back Office by NCR Voyix
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Operational
Payments by NCR Voyix
Degraded Performance
Console by NCR Voyix
Operational
Silver Online Ordering by NCR Voyix
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 14, 2025
Unresolved incident: POS freezing on authorizing payment screen..
Resolved -
NCR Voyix has resolved the issue and confirmed connection is restored.
We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: customercare@ncrvoyix.com or chat via Back Office.
Nov 6, 11:30 EST
Identified -
NCR Voyix has isolated the cause and are actively working to resolve the issue
We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: customercare@ncrvoyix.com or chat via Back Office.
Nov 6, 10:01 EST
Investigating -
We are receiving reports of users noticing a red cloud on their Silver Essentials POS running on Android. Upstream and downstream connections to the POS are currently affected. You can expect that your chages in the Back Office will not download to the POS as well as transactions not uploading to the Back Office. Reporting will be affected until issue is resolved. Payments processing is functioning without issues.
Teams have gathered and are investigating.
We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: customercare@ncrsilver.com or chat via Back Office.
Nov 6, 09:21 EST