In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 2025 - 00:00 EDT
Scheduled - Please be advised that the support email address customercare@ncrsilver.com will be retired on July 15th, 2025. After this date, emails sent to this address will no longer be received.
The new support email address is: customercare@ncrvoyix.com. Please use this address for all future support inquiries. For immediate assistance, our 24/7 support line is available at 877-270-3475.
Thank you for your attention.
Jul 15, 202500:00 - Jul 16, 202500:00 EDT
Monitoring - We are seeing occasional and intermittent performance issues with the Back Office system. Symptoms may include slow reporting, slow updates to the POS Transactions page and Online order delivery.
The issue is under active investigation by the dev team and they are working toward a resolution.
Apr 25, 2025 - 11:30 EDT
Silver Essentials Application by NCR Voyix
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Operational
Aloha Cloud by NCR Voyix
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Operational
Aloha Cloud Back Office by NCR Voyix
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Degraded Performance
Payments by NCR Voyix
Operational
Customer Care Line Available
Under Maintenance
Console by NCR Voyix
Operational
Silver Online Ordering by NCR Voyix
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 15, 2025
Unresolved incident: Support email domain change from @ncrsilver to @ncrvoyix.
Resolved -
Team manage to resolve the issue! Changes were applied to the Back Office credit settlement so that it can be accessed with new URL!
We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: customercare@ncrsilver.com or chat via Back Office.
Jul 7, 11:41 EDT
Identified -
IImportant Update: We are currently making changes to our systems to better serve you. Please note that the login page has been updated. You can now access your account at https://merchant.roamdata.com/home_login. Thank you for your understanding.
We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: customercare@ncrsilver.com or chat via Back Office.
Jul 3, 16:48 EDT
Investigating -
We have been made aware of issues with accessing the Settlement page for merchants using the Ingenico platform. We are engaging with relevant parties to resolve. More updates to come.
We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: customercare@ncrsilver.com or chat via Back Office.
Jul 3, 15:03 EDT
Jul 6, 2025
No incidents reported.
Jul 5, 2025
No incidents reported.
Jul 4, 2025
No incidents reported.
Jul 3, 2025
Unresolved incident: Intermittent Back Office performance issues.